Horizon Club Assistant Manager The Horizon Club Assistant Manager supports the daily operations of the Horizon Club Lounge by ensuring excellent guest experiences, smooth operational flow, service excellence, and effective team supervision in accordance with Shangri-La standards and procedures.
Key Responsibilities Guest Experience & Customer Loyalty - Deliver personalised and exceptional service to Horizon Club guests throughout their stay
- Handle guest enquiries, requests, feedback and complaints promptly and professionally
- Build strong guest relationships to enhance guest satisfaction and loyalty
- Ensure guest preferences and special requests are properly recorded and acted upon
Operations Management - Support the daily operations of the Horizon Club Lounge to ensure smooth and efficient service delivery
- Monitor arrivals, departures, room assignments and special guest arrangement...