Become a pivotal part of Home Hardware as a Bilingual Technical Support Analyst. Deliver top-notch service and resolve technical issues for stores across Canada.
This role is ideal for customer-focused professionals with a knack for technology. You will manage phone and email support, guide stores through installations, and offer solutions to help them enhance operations. Your expertise will not only support store teams but also foster lasting relationships through exemplary service.
Key Responsibilities:
• Deliver timely phone and email support to store inquiries
• Guide initial software and hardware installations
• Document and analyze store software enhancement recommendations
• Resolve technical issues efficiently
• Support maintenance of store computer systems
Requirements:
• Diploma in Information Technology or equivalent
• At least two years in a tech support or customer service role
• Basic understanding of Windows operating systems
• Strong ...