Description

Technical team member who has excellent customer service skills to provide 1st level ticket resolution and escalation routing. Responsible for installing, maintaining, and supporting IT end user computing within the organization. · Provision desktops and laptops o Initiate provisioning package - installs and checks on laptops · Deal with shipping / shipping requests / material handlers · Sending return kits to recover assets from internal employees · Occasionally onsite setting up desks for users

Skills

Active directory, Troubleshooting, Customer service, Help desk support, Hardware, Office 365, Ticketing system, - Understanding of Powershell, understanding VPN and server, spanish bilingual, printer support

Top Skills Details

Active directory,Troubleshooting,Customer service,Help desk support,Hardware,Office 365,Ticketing system

Additional Skills & Qualifications

associates degree and/or certifications, preferably m...