Helpdesk Support - Payroll - Attendance System

• No working experience are encouraged to apply
• Basic computer or IT knowledge is an advantage
• Willing to learn and responsible
• Able to work well in a team

Job Scope

1. System Support & Troubleshooting

• Provide first-level technical support for payroll and attendance system users.
• Handle inquiries, issues, and error reports via phone, email, or ticketing systems.
• Troubleshoot problems related to system access, data entry, and report generation.
• Escalate unresolved issues to the relevant technical or HR teams.

2. User Guidance & Training

• Assist employees and HR personnel in using the system effectively.
• Conduct onboarding briefings or quick guides for new users.
• Prepare and update user manuals, FAQs, or knowledge base articles.
• Perform routine checks on attenda...