JOB DESCRIPTION
Req ID: 313163
We are currently seeking a Helpdesk Senior Associate - Mac Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Requirements:
Helpdesk Senior Associate at Grade-5 position in Service DeskMust be a Graduate. B. Tech/B. E or any other technical degree preferredGood communication skills with a minimum of 1 year of international calling experienceGood comprehension & writing skills.Must possess excellent customer handling skillsIt should be comfortable to work in rotational shift with 24x7 support windowFamiliarity with latest macOSExperience in handling Apple workstations (MacBook, iMac etc.)Experience in supporting Apple device (MacBook, iMac).Job description:
Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.A...