Helpdesk Engineer

Officed Based Only

£32,000 - £35,000 per annum

8:30am - 5:00pm Monday - Friday

Full Time, Permanent

Basingstoke

Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) how it works and how to problem solve. This role will heavily involve telephone support and remote access looking into hardware layouts/schematics working your way through a ticketing system (suitable for someone at 1st & 2nd line support).

Background needed for this role:

• Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom)
• Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others.
• Good knowledge of Audio-Visual & Video Conferencing
• Exp...