Main Purpose of Job

As we step into a new phase of growth we are searching for a driven and passionate Helpdesk Coordinator to join our expanding team. Delivering a polished and captivating Word360 experience, the helpdesk team is primarily responsible for being brand ambassadors. Since you will represent the company, it is imperative that you deliver an outstanding client experience that reflects your personality, professionalism and engaging style.

Responsibilities and Duties

• Deliver outstanding customer service at every opportunity to our clients and sub-contractors.
• Responding professionally to phone calls & emails.
• Fulfil new client requirements and manage general queries.
• Taking care of client and linguist enquiries from the beginning to the end.
• Solve problems and swiftly recognise and address client concerns.
• Maintain accurate records of all communications within our database.
• Update job k...