The Helpdesk Assistant at Dermorepubliq serves as the primary point of contact (POC) for all requests and concerns submitted through the company’s helpdesk application, Rica. This role is responsible for monitoring, managing, documenting, routing, and following through on all submitted tickets, including incident reports, change requests, requests for information, and service requests.

The position ensures that all tickets are properly categorized, assigned, tracked, and resolved within agreed timelines while maintaining clear communication with requestors and stakeholders. The Helpdesk Assistant plays a critical role in maintaining operational efficiency by coordinating across departments and ensuring that all concerns raised through Rica are handled accurately and professionally.

Key Responsibilities

• Serve as the primary point of contact (POC) for all tickets submitted through the company’s helpdesk application, Rica.
• Monitor, manage, and re...