Helpdesk Administrator
Fully Onsite
Location - OX3 9DU
Contract - Up to 3 august
Working days - Mon, Tue, Fri, Sat, Sun
Main Purpose of Job
To provide a customer focused Help Desk service, supporting the needs of the John Radcliffe Hospital, dealing accurately with all client/customer requests, and managing all complaints in a sensitive and efficient manner.
Main Duties & Responsibilities
Receive and process customer requests in a timely manner, monitoring all requests to completion of work, in accordance with the service level specification. This is both via phone and emails.Ensure that the relevant information is accurately logged into the Computer Aided Facilities Management (CAFM) system in accordance with Performance Management System (PMS), to enable the effective transfer of information to the appropriate department for action. Provide the caller / department with a task number.Regularly revi...