Description
The Service Desk team serves as the primary point of contact between internal users and the IT department, providing technical assistance to ensure employees can effectively use required systems and applications. This role operates in a high-volume, fast-paced environment and requires strong problem-solving skills, professionalism, and a customer-focused approach.


POSITION: SERVICE DESK ANALYST

LOCATION: PLANO, TX (ONSITE)

DURATION: 6 MONTHS, POSSIBLE EXTENSIONS

RATE: $32-$34


Responsibilities:

+ Respond to incoming support requests via phone, email, and ticketing system while accurately documenting and updating tickets

+ Troubleshoot and resolve hardware, software, and system-related issues, including workstations, peripherals, and network connectivity

+ Provide remote support for business-critical applications, including troubleshooting performance and access issues

+ Diagnose ...