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Help Desk Team Lead

Booz Allen Hamilton | Arlington, United States | Posted June 19, 2026

Position Overview

Help Desk Team Lead

The Opportunity:

Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance, and review or guide activities of junior employees.

You Have:

  • 2+ years of experience leading a help desk team 

  • Experience with ticketing systems and triaging tickets for a team

  • Experience with AWS and with RHEL or Windows Server 

  • Experience with Agile

  • Experience on a DevOps team

  • Experience with process improvement and automation

  • Ability to communicate with stakeholders and clients across the program

  • Secret clearance 

  • Bachelor's degree

  • DoD 8570 IAT Level II Certifi...

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