A3T’s Helpdesk Support Specialist is responsible for addressing problems, installing, configuring,  troubleshooting, and providing maintenance and training in response to customer requirements or inquiries.

Duties and Responsibilities :

• Provide customer service and technical support by addressing problems, installing, configuring, troubleshooting, and providing maintenance and training in response to customer requirements or inquiries. (DoDD 8140.01)  Provide daily local help desk support for configuration and maintenance of forensic laboratory desktop computers VTC and audio-visual support.

Knowledge/Skills/Abilities :

• • Possess experience with Microsoft Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image.• Possess experience Basic physical computer components and architectures, including the functions ...