***Web cam Interview ***Remote***

Job Description:
Scope of Work
CDEC shall be hiring one individual as an IT Support Specialist to provide technical support to both the BITS Technology team & the Child Care Automated Tracking System (CHATS) team by assisting with internal and external end-user technical support, incident management, end-user issue testing, and validation activities, and maintaining technical documentation. This position will also be responsible for maintaining Issue tracking systems, including but not limited to Salesforce Helpdesk and Jira.

Responsibilities include:


+ Managing the support emails and calls from internal and external system users

+ Updating Issue tracking systems with information from service desk reports

+ Creating and/or providing reports to groups interested in this information

+ Assigning incident work items to team members as needed

Selected Individual Responsibilities
The s...