Description
Seize your opportunity to make a personal impact as a Help Desk Supervisor supporting Alabama Supercomputer Professional Services. As a Help Desk Supervisor you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Supervisors joining our team to oversee a team of Help Desk Specialists, manage ticket flow and quality, and ensure a high level of customer satisfaction through coaching, process oversight, and issue resolution.
How a Help Desk Supervisor Will Make an Impact:
-Oversee daily Help Desk operations to ensure efficient, high-quality technical support for end users.
-Supervise Help Desk Specialists, including assigning work, monitoring performance, and providing regular feedback and coaching.
-Review tickets and related work products to ensure accuracy, completeness, and adherence to service level expectations.
-Monitor ticket queues, prioritize issues, and ensure timely resolution in line with established SLAs.
-De...