Job Description:

Help Desk Manager

The Help Desk Manager will provide guidance & support for the U.S. Department of State (DOS), Bureau of Population, Refugees, and Migration (PRM) Refugee Processing Center (RPC) Operations. The scope of responsibility includes components of overseas and domestic refugee case processing, Information Technology (IT) infrastructure and network support, the maintenance and enhancement of PRM’s refugee case processing software and data analytics capabilities, and cybersecurity compliance according to DOS policy and guidelines.

HOW THE HELP DESK MANAGER WILL MAKE AN IMPACT

• Ensures the provision of expert level technology operational support and guidance to staff and affiliates, both internationally and domestically.
• Is responsible for managing daily operations of the RPC Help Desk, guaranteeing timely and effective customer service.