Description We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach.

Responsibilities:
• Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment.
• Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care.
• Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools.
• Manage incoming service requests, document work performed, ...