Key Responsibilities: Provide first-line technical support to users via phone, email, and remote assistance Troubleshoot hardware, software, and network‑related issues Log, track, and resolve support tickets efficiently Escalate complex issues to senior IT support when required Maintain strong communication with users and provide timely feedback Requirements: Minimum 1+ year experience in a help desk or support role Basic IT knowledge (hardware, software, networks) – advantageous Strong problem‑solving and communication skills Ability to work under pressure and manage multiple queries Customer service‑oriented mindset #J-18808-Ljbffr