Job Purpose

Provide senior leadership and end-to-end accountability for Treasury & Global Markets (TGM) and Wealth Management Operations (WMO), ensuring consistent service delivery, operational resilience, regulatory compliance, risk management, cost efficiency, accelerated automation and continuous improvement. The role is responsible for defining and governing the operating model, driving accelerated transformation and automation, strengthening risk and control frameworks, and enabling the business strategy through scalable and sustainable operations.

Key Results Area

End-to-End Operations Accountability

• Own overall operational performance, service quality, and customer outcomes across the division.
• Ensure delivery against agreed service levels, turnaround times, and quality standards.
• Proactively enable the operationalisation of new products and services.
• Maintain operational resilience, stability, and c...