Role: Head of Training and Quality

Contract: Permanent Full-time

Salary: £50k-£55k, plus discretionary annual bonus.

📍 UK Mainland | Homebased with regular travel required to ArvatoConnect sites in the UK.

We are looking for a Head of Training & Quality to define, lead, and continuously improve the end-to-end Training and Quality framework across all client accounts. This role is key to ensuring our training and quality approaches are consistent, compliant, scalable, and outcome-focused, while remaining responsive to the needs of individual clients and services.

You will provide central leadership across training methodology, capability development, quality assurance, governance, and continuous improvement, ensuring our people have the skills, knowledge, and support they need to deliver high-quality customer interactions and strong customer outcomes. You will also ensure that quality insights, performance data, a...