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Head of Service Repairs and Material Handling

KONE | dubai, United-Arab-Emirates | Posted June 20, 2026

Position Overview

The Head of Service Repairs and Material Handling is a senior leadership role within the frontline organization, responsible for enabling consistent, efficient, and customer‑focused service repairs. This position oversees repair offering and commercialization, repair tendering, repair pricing, materials and spare parts support, inspection report analysis, and repair coordination teams, while ensuring strong collaboration with service sales, service operations, customer service, regional leadership, and other commercial stakeholders. The role reports to the Service Director, Middle East, Africa, and Türkiye.

Key responsibilities for this position:

  • Lead the centralized Service Repairs team, covering repair offering and commercialization, repair pricing, repair tendering, material and spare parts support, inspection report analysis, and repair coordination
  • Lead end‑to‑end material (spare parts) handling processes and ways of working on the frontline...

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