Lead, scale, and mature our back-office and BPO operations.Build a team with world class operational excellenceAbout Our Client
Our client is a Series A-funded SaaS company focused on serving enterprise accounts in the US market. They are backed by marquee investors and led by founders with strong pedigree background.
Job Description
Lead and manage end-to-end back-office operations, ensuring predictable and high-quality execution.Build, implement, and enforce standardized workflows, SOPs, and QA frameworks for consistent delivery.Partner with Product and Engineering to scope, prioritize, and deploy features that improve operational throughput.Oversee and manage vendor and BPO relationships, ensuring adherence to SLAs, KPIs, and quality expectations through structured governance.Establish and monitor benchmarks for speed, accuracy, productivity, and cost efficiency, driving continuou...