A chance to lead and grow a major membership scheme.A chance to making the membership scheme more customer‑focused.About Our Client
Kew Gardens is a world‑leading botanical and conservation organisation with a major public presence, using its living collections to inspire visitors while driving global plant and fungal research and protection
Job Description
Grow membership by increasing acquisition, engagement and retention.Use audience insight and data to shape strategy and improve the member experience.Lead the shift to a more supporter‑focused, customer‑centric membership model.Develop and refine the membership product, pricing, benefits and experiences.Oversee CRM rollout and create effective, personalised customer journeys.Ensure strong reporting, data accuracy, compliance and operational performance.Work with teams across Kew to deliver a seamless, high‑qualit...