Head of Financial Planning & Analysis Operations

Company: Merck Group

Location: Taguig, National Capital Region, Philippines

Your Role

• Stakeholder Relationship Management:
  • Strategic: Present service scope/offerings, demonstrate capabilities & competencies to internal stakeholders.
  • Strategic: Prepare & present business cases on role transitions, mitigate risks, and ensure seamless Go‑Live in delivery hubs.
  • Tactical: Engage regularly with internal stakeholders to understand expectations and derive action plans.
  • Tactical: Communicate action plans to the team and ensure Obsessed with stakeholders behavior.
  • Operational: Manage L2 escalations and executive escalations, resolving issues within a reasonable timeframe.
  • Operational: Roll out NPS surveys, gather feedback, devise improvement plans, and execute through managers.
• People Management:
  • Strat...