As our Head of Customer Support, you'll own the end-to-end customer experience and build support systems that scale with our growth:

• Design and optimize AI-driven customer support that resolves the majority of queries automatically
• Lead and grow a small, high-performing team of operators for edge cases
• Use data to identify pain points and turn recurring issues into product or system fixes
• Work closely with stakeholders across Product, Engineering, and Operations to solve problems at the root
• Build processes, tools, and systems that scale globally-without just adding headcount

Who You Are

• AI-first thinker: You see automation and systems as your main tools
• Self-motivated builder: You take initiative, experiment, and ship solutions quickly
• Customer-obsessed: You care deeply about solving real user problems
• Dat...