Head of Customer Service
Manufacturing & Supply Chain industry
£55,000 - £65,000
Sheffield based (fully on-site)Client Details

Page Group are working with a leading SME business who operate in the manufacturing & supply chain industry, who are now looking to appoint a new Head of Customer Service at their offices in Sheffield

Description

Strategically & Operationally lead Customer Service, Order Processing, Internal Sales & Account Management
Create, implement and drive the CX Strategy across a national B2B customer base
Conduct in depth reviews of existing process and procedures to highlight opportunities to drive positive change, leading to better outcomes for customers, improved operational efficiency, reduced lead times and increase profit
Work closely with production planning to manage order book to help create a timely distribution plan
Manage relations with 3rd part logistics providers, managing commercial contracts and e...