Ref. TTD4

TITLE Head of Customer Operations

Location: Dronfield

Salary: £35,000

Contract Type: Permanent

The Opportunity

We're delighted to be supporting our client in the search for a Head of Customer Operations to join their team.

This is an exciting opportunity to join a growing multi-brand business where you'll play an important role in leading and improving the customer service function across five brands.

Whether you're looking for your next challenge or seeking an environment where your skills and experience can truly make an impact, this could be the opportunity you've been waiting for.

Key Responsibilities

• Lead customer service operations across multiple brands, ensuring a consistent, high-quality experience

• Review and implement systems and processes to improve efficiency and performance

• Manage, develop and restructure the customer service team

• Introduce KPIs and reporting to dri...