Reporting Relationship

This position reports directly to the Hail Centre Manager.

Job Summary

The Hail Consultant plays an integral role in delivering the highest level of service during a customer’s experience with Birchwood Collision Centre. The successful candidate will have the ability to build rapport, communicate needed repairs and costs, and follow up with customers to ensure their overall satisfaction. The Hail Consultant will manage phone inquiries, customer walk-ins, and the completion of appropriate paperwork about hail repair orders.

Qualifications

• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment, where teamwork is encouraged
• Completed post‑secondary education in Business or related field preferred
• High attention to detail with proven time management and organizational skills
• A commitment to continuous learning and professi...