Key Responsibilities:
Manage guest reservations, enquiries, and bookings via phone, email, and booking platforms
Provide excellent customer service and build positive relationships with guests
Answer incoming calls and assist with guest queries and requests
Coordinate guest check-ins and check-outs, ensuring a smooth and welcoming experience
Work closely with the Housekeeping Supervisor to ensure rooms are prepared and guest requirements are met
Manage and respond to guest reviews on various booking platforms in a professional manner
Assist with guest bookings for functions and events when required
Be willing to assist on weekends when needed, especially for guest arrivals and function-related bookings
Liaise with the owner regarding function enquiries, quotations, and guest requirements
Maintain accurate booking records and ensure all reservation details are up to date

Requirements & Skills: