Strasburg Rail Road Company

301 Gap Road, Ronks PA

Position Summary:

The Guest Services Representative serves as a key ambassador for Strasburg Rail Road, creating a welcoming, safe, and memorable experience for all passengers and visitors. As a primary point of contact before, during, and after a guest's visit, this position is responsible for delivering exceptional customer service, assisting with ticketing and reservations, supporting onboard hospitality, and providing information regarding railroad operations, schedules, attractions, and safety procedures.