Job Description Job Title: Guest Services Representative Reports to: General Manager FLSA Status: Non-Exempt Location: On-Site Direct Reports: None Department: Property Operations JOB SUMMARY: The Guest Service Representative (GSR) plays a critical role in delivering a safe, clean, and welcoming experience to every guest.
As the first point of contact at the front desk, the GSR is responsible for check-ins, check-outs, reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards.
This role also supports overall property operations and may assist with laundry and housekeeping prep as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
Manage reservations, room assignments, and occupancy records using property management...