Guest Services Officer – Front Desk

Guest Services Officer - Front Desk welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill.

Responsibilities

• Checks in guests in an efficient and friendly manner, using guest name whenever possible.
• Assures that each guest is assigned the type of room requested and the correct rate is charged.
• Arranges for luggage to be delivered to the guest room.
• Issues correct keys to the guest.
• Checks out guests at the end of their stay.
• Assesses guest satisfaction, collects keys, posts late charges, and presents the bill.
• Settles bills accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel.
• Makes change, cashes checks, and exchanges foreign currency.
• Reconciles all transactions at t...