DUTIES & RESPONSIBILITIES

• Answer incoming calls promptly and courteously.
• Answer incoming emails promptly and professionally.
• Check cruise, hotel/land programme, and air availability, and book as needed.
• Seek upselling and cross‑selling opportunities.
• Maximise revenue potential for each booking.
• Ensure accurate pricing and promotions are offered.
• Provide each enquirer with up‑to‑date and accurate information, including:
  • Current promotional offers.
  • Applicable ancillary items – shore excursion packages, drinks packages, and other onboard experiences.
  • Payment schedules (deposit & finals).
  • Cancellation policies.
  • Completion of full guest information.
  • Visa & health advice / insurance referrals.
  • Shore excursions & dining pre‑booking timelines.
• Ensure full booking process is adhered to: full read‑backs, review before confirmation, update al...