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Guest Services Agent

MERCURE SINGAPORE BUGIS | singapore, Singapore | Posted June 14, 2026

Position Overview

Main Responsibilities
  • To provide a courteous and professional service at all times.
  • Welcome guests in a friendly, prompt and professional manner.
  • To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • To provide information about hotel services and amenities.
  • To ensure all guests’ information are strictly confidential for use by authorized personnel only.
  • Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests’ satisfaction.
  • To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
  • To maintain good working relationships with your own colleagues, and all other departments.
Requirements
  • Secondary education
  • A positive and keen-to-learn attit...

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