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Guest Service Assistant - Reception

ibis, ibis Styles, ibis budget | gatwick, United-Kingdom | Posted June 19, 2026

Position Overview

Job Title

Hotel Receptionist (Guest Service Assistant), part‑time, 16 hours a week at ibis Styles London Gatwick Airport.

Responsibilities

  • Check guests in and out, answer questions and provide support during their stay.
  • Maintain a friendly and welcoming atmosphere for all guests.
  • Handle telephone inquiries with a professional telephone manner.
  • Work with a computer to perform light administrative duties.
  • Assist with occasional reception tasks such as pulling drinks, taking food orders and other duties required to ensure guests have a great stay.
  • Work a mix of midweek, weekend, early and late shifts as needed.

Requirements

  • Previous hotel reception experience.
  • Open, welcoming attitude and a clear understanding of excellent customer service.
  • Confidence using a computer for light admin work.
  • Legal age: 18 years or older (required for...

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