The role
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Norwich North.
Guest Service Assistant duties include:
supporting your hotel in achieving all brand and company metrics and objectives building and developing relationships with guests, assessing their needs and flexing style and approach appropriately? ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation? following SOPs to ensure consistent hospitality for all guests maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests Beyond that, you'll represent our company values and culture, ensuring that service excelle...