We are seeking a proactive and customer-focused Guest Relations Agent to join our team specializing in short-term rental hospitality operations. The ideal candidate will be responsible for managing all guest-facing communication throughout the guest journey, ensuring fast, professional, and personalized service while representing the brand with warmth and hospitality.

In this role, you will handle guest inquiries, support booking conversions, coordinate with internal teams, resolve guest concerns, and contribute to revenue growth through upselling opportunities. You will play a key role in delivering a seamless guest experience from inquiry to post-checkout.

Key Responsibilities:

• Manage all guest communication across multiple channels, ensuring timely, professional, and brand-aligned responses.
• Handle guest inquiries, guide guests through the booking process, address concerns, and follow up to maximize booking conversions.