Responsibilities

• Greet and welcome customers confidently and professionally.
• Guide customers to the showroom and introduce them to the Sales Consultant, arranging refreshments.
• Assist customers until a Sales Consultant becomes available.
• Contact customers after two days of their visit to maintain a high level of customer service.
• Capture walk‑in customer details, enter them into the system as leads, and send them to the line manager daily.
• Create leads in Salesforce and transfer to the Sales Consultant; ensure all leads are converted and reported to the manager.
• Create leads from telephone inquiries and send them to the Sales Team.
• Answer incoming calls within three rings; transfer to the correct person within 45 seconds.
• Prepare and submit showroom tracker, first‑visit survey detailed report, SSI report, telephone inquiries report, delivery follow‑up report, and other required reports.