Guest Relation Manager – Franchise Tumbi Hotel – Tapestry Collection by Hilton is seeking a highly motivated and experienced Guest Relations Manager to join our team. As a Guest Relations Manager, you will be responsible for ensuring the highest level of guest satisfaction and maintaining the reputation of our hotel. This is a full-time position with opportunities for growth and development within the company.
Key Responsibilities - Train and supervise a team of Guest Relations staff to provide exceptional customer service
- Handle guest complaints and resolve issues in a timely and professional manner
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with other departments to ensure a seamless guest experience
- Monitor and analyze guest feedback to identify areas for improvement
- Maintain a high level of knowledge about the hotel’s services, facilities, and local attractio...