To own and deliver the end-to-end performance reporting, dashboards, MI and insight loops across Sales and Marketing activity, providing timely, accurate, actionable insight that improves prioritisation, optimisation, forecasting and growth execution across core and new propositions. This role ensures reporting and insight is closely aligned to business needs, cadence, and growth outcomes, while operating in partnership with the central Data & Analytics function.

SCOPE

• Own the Customer Office MI and reporting suite across:
• Campaign performance and channel ROI
• Lead flow and funnel health
• Conversion rates by stage, proposition, segment, product
• Pipeline contribution and attribution summaries
• Customer lifecycle metrics (incl. VOC/CSAT/NPS)
• Establish clear metric definitions aligned to Sales and Marketing OKRs.
• Provide the single source of truth for Customer Office performance reporting, ali...