• Process and input group reservations following hotel reservations policy.

• Follow-up on all the groups starting from inquiry to actualization and keep track of the payment and cancellation deadlines.

• Update and process any group’s agreed commission timely.

• Keep a check on the room inventory to maximize room sales.

• Answer all group related calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained. Answer all individual reservations related calls in the absence of the individual reservations coordinator.

• Monitor group room block status and update availability.

• Ensure all reservations are accurately actioned within the same working day.

• Check and update, as necessary, group rates in Opera cloud.

• Prior experience at reception / reservations is preferable but not mandator...