Job Information

Job Number:

Job Category: Reservations

Location: 64 New Church Street, Cape Town, South Africa, 8018

Schedule: Full Time

Remote: No

Position Type: Non-Management

Role Overview

The Reservations Agent processes all reservation requests, changes, and cancellations received by phone, fax, or mail. They identify guest reservation needs, determine appropriate room type, verify availability of room type and rate, explain guarantees, special rates and cancellation policies, and accommodate and document special requests. They also answer questions about property facilities/services and room accommodations, apply sales techniques to maximize revenue, and communicate information regarding designated VIP reservations.

Responsibilities

• Input and access data in the reservation system accurately.
• Respond to challenges for accommodating rooming requests by communicating with ap...