Accountability & Responsibility As part of the senior management team of you lead a specialist function You are customer & client facing & strive to deliver excellent customer experience You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area You drive the ISBU culture through effective communication, by continuously displaying the ISBU habits & behave as a role model leader You develop people's knowledge of your functional area to benefit the business & the client You support your operations colleagues to exceed client expectations on all levels at all times You remain at the leading edge of knowledge for your area of functional expertise You are accountable for risk management & compliance for your functional area You share your knowledge & best practice to improve performance You deliver business intelligence & insight for your functional area You are emoti...