Summary: Greets guest and controls dining room seating according to established policies and guest service standards.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
Smile, display energy and open body language.Proactively greet team members and guests, initiating interaction to provide service.Always use a positive parting remark to end the conversation Essential Job Functions:
Greets guests, determines seating location, escorts guest to tables, and provides menus.Answers phone, utilizes reservation system, responds to guest inquiries and takes reservations.Refers difficult guest complaints to management.Keeps abreast of casino promotions and events in order to respond to guest inquiries.Inspects guest identificati...