Job Description

Overview
We are seeking a contracted Documentation Content Specialist/Graphic Designer to support our Instructional Design team by cleaning up, standardizing, and organizing customer‑facing documentation. This role will focus on improving the consistency, usability, and visual quality of existing tools, SOPs, and job aids that currently vary in format, branding, and complexity.
This is a remote, short‑term engagement supporting onboarding and enablement programs for customer‑facing teams (Sales, Customer Support, Academy).

Key Responsibilities
Review a large set of existing customer‑facing documents, including:
Tools
SOPs
Job aids
Identify and flag:
Outdated or redundant documentation
Inconsistencies in formatting, structure, and complexity
Clean up and organize documentation, ensuring clarity, usability, and consistency
Standardize documents to align with brand standards, including:
Color pa...