The Customer Support Analyst is responsible for delivering high-quality support services to IDBS' customers. You will respond to customer queries, perform initial troubleshooting, and escalated complex cases as needed. The role is based in Woking, UK, and operates within a rotating shift model from 8:00 AM to 9:00 PM GMT as part of a global follow-the-sun support team.

In This Role You'll Have The Opportunity To

• Deliver responsive and professional customer support by handling inquiries across email, web, and community channels; perform initial troubleshooting, escalated complex issues as needed, and provide clear updates throughout resolution.
• Collaborate with cross-functional teams to resolve customer issues, contribute to the support knowledge base by documenting solutions, and engage in training and mentoring to continuously enhance technical and product expertise.
• Drive continuous improvement by identifying process enhancement oppor...