GPC Training and Service Quality Lead

Department: Global Patient Care (GPC)Area: Global Customer Support (GCS)Reports to: GPC Support LeadLocation: Sant Cugat, Spain

About the Role

The Training and Service Quality Lead for Global Patient Care plays a pivotal role in shaping service excellence across Roche Diagnostics' customer support network. The role leads a dedicated team of Training and Service Quality Specialists, ensuring the development and implementation of robust training programs and quality assurance frameworks that enable consistent, high‑quality, patient‑centered care. The position collaborates closely with GPC leadership to drive strategies that enhance skill development, align with global service standards, and foster a culture of continuous improvement while ensuring compliance with regulatory and quality standards.

Your Responsibilities

• Identify training and service quality improvement opportunities by collaborating w...