We are looking for an experienced Executive – LMS Support / LMS Admin (L2) to join our team. The ideal candidate will be responsible for providing Level 2 support for enterprise learning platforms, troubleshooting technical issues, managing escalations, and ensuring a seamless learning experience for global clients.
Key Responsibilities
- Provide L2 support for SAP Learning, Training Shop, and Certification Hub platforms.
- Troubleshoot and resolve complex technical issues.
- Manage incidents and escalations with end-to-end ownership.
- Perform Root Cause Analysis (RCA) and implement corrective actions.
- Collaborate with global stakeholders and cross-functional teams.
- Generate learning analytics, reports, and customer insights.
- Support continuous process improvements and platform enhancements.
- Ensure compliance with GDPR and organizational standards.
Required Skills