← Back to Jobs
Freudenberg | City of Industry, United States | Posted July 04, 2026
Position Overview
Working at Freudenberg: We will wow your world!
Responsibilities:
Lead and manage the customer service team handling B2B customers; manage order to cash process
Oversee order management, pricing coordination, sample requests, inquiries and delivery schedules. Works closely and collaboratively with Customers as well as Sales Managers, R&D, Finance, Innovation, Marketing, Quality, Regulatory and Operations Teams.Serve as primary contact and support for customer complaints, inquiries, quality issues, and service disruptions to ensure timely resolution and communication.Monitor and drive improvement in KPIs such as OTIF (On-Time-In-Full), order accuracy, and customer satisfactionImplement continuous improvement initiatives to enhance customer experience and improve efficiencySupport pricing team in customer pricing reviews. Support BPF customer pricing and providing quotations needed. Maintain price lis...