German Speaking Customer Experience Specialist
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About the job German Speaking Customer Experience Specialist
Responsibilities:
Communicate with customers via phone, chat & e-mail
Receiving and handling calls in German from customers for an important chain of hotels.
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Assist customers to manage/secure their account & passwords
What you will bring:
Fluency in German (minimum C1) and Advanced English knowledge
Prior customer support experience would be an advantage
Strong troubleshooting skills
Requirements:
Based in Malaga, Spain
NIE, NAF and Spanish bank account. xhfqzwm
Dynamic and Proactive
Strong understanding of online community dynamics...