Location:
Umhlanga, Durban (Fully On-site)
Salary:
R24,000 Basic per Month
Shifts:
24/7 Rotational Shifts (5 days a week, 8 hours per day)
About the Role Are you fluent in German and passionate about delivering outstanding customer experiences? Join our vibrant team in Umhlanga as a Customer Advisor! In this role, you will serve as the main point of contact for customers of a leading global online retailer, assisting with inquiries about orders, deliveries, payments, and product information. This fast-paced, energetic position is ideal for individuals who enjoy multicultural environments and want to grow a long-term career in BPO and retail.
Key Responsibilities
Multichannel Support: Provide top-notch customer service in German and English across phone, email, and live chat.
Order Assistance: Help customers track orders, manage returns, and resolve delivery issues efficiently.
Problem Resolution: Handle complaints with professionalism, empathy, and quick t...